Contacts

This site is an internal marketing-test microsite. It is run by the 21Bit marketing team and it is not the casino, so we cannot see or change anything on a player account. This page tells you who to contact for what.

Contact the site team

For questions about this page, corrections, removal requests or partnership enquiries, write to us at [email protected]. We aim to reply within a few working days. Please do not include passwords, card numbers or identity documents in your message. We will never ask for them.

Need help with your casino account?

Login problems, bonus questions, verification and payments are handled by the operator, Novatrix SRL, through the official 21Bit website for Australia at 21bit.com/en-au. The operator lists these support channels:

Live chat on the official website
Email support
An FAQ with answers to common questions

Support is provided in English. Use the Login button on our home page to reach the official site, and check the address bar before you enter any details.

Report a suspicious link

If you received a message that claims to be from 21Bit and asks for your password, a code or a payment, do not respond. Fake login pages copy the look of real casinos. Tell us the address and we will review it, and report it to the operator if appropriate.

Get help for gambling harm

If gambling is causing stress, debt or conflict, free and confidential support is available in Australia. Gambling Help Online offers chat and phone counselling on 1800 858 858, and BetStop lets you register for national self-exclusion from licensed Australian wagering providers. You can find more on our responsible gambling page.

Business details

Site owner: 21Bit marketing team, internal testing programme. Operator of the casino referenced on this site: Novatrix SRL. Licence reference supplied for the brand: Tobique Gaming Commission e-gaming licence No. 0000002. Affiliate programme: New Generation Affiliates.

More about how we operate is on the about page, and our data handling is explained in the privacy policy.

Made for players in Australia

[email protected]

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Payment methods

Game providers

Licence and player protection

This is an independent guide about 21Bit (operator: Novatrix SRL, Tobique Gaming Commission e-gaming licence No. 0000002). It is not the casino. 18+ only. Online gambling can be addictive. Australian law restricts the offering of some online casino services to people in Australia; check what applies to you. Free help: Gambling Help Online 1800 858 858.